Privacy policy

 

Last updated: July 26, 2026

IYNE operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). IYNE is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or transaction using the Services, submit custom inquiries, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

1. Personal Information We Collect or Process

When we use the term "personal information," we refer to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or de-identified.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

  • Contact details: Your name, billing address, shipping address, phone number, and email address.

  • Financial details: Credit card, debit card, or other payment account details, transaction confirmations, form of payment, and payment verification data.

  • Account details: Username, password, security questions, preferences, and saved settings.

  • Transaction & Studio records: Items viewed, added to cart or wishlist, purchased, returned, exchanged, or canceled; custom order requests; bespoke design notes; and historical transaction logs.

  • Communications: Information included in any correspondence with us, such as customer support inquiries or custom commission consultations.

  • Device information: Information about your device, browser, network connection, IP address, and unique digital identifiers.

  • Usage information: Data regarding your navigation across and interaction with the Services.

2. Sources of Personal Information

We collect personal information from the following sources:

  • Directly from you: When you create an account, make a purchase, request a custom order, contact customer support, or communicate with us.

  • Automatically through the Services: Via your device when navigating our store, using cookies, pixels, and tracking technologies.

  • From service providers: Third parties engaged to enable specific tools (e.g., payment gateways, cloud hosting, email service providers).

  • From partners or third parties: Social media platforms, analytics providers, and marketing partners.

3. How We Use Your Personal Information

Depending on how you interact with us, we use your personal information for the following purposes:

  • Fulfilling Orders & Providing Services: To process payments, arrange shipping, fulfill purchases, process returns or exchanges, manage accounts, and deliver custom orders.

  • Studio Archives: To maintain internal records of custom orders, gemstone selections, and design specifications to assist with future care and warranty requests.

  • Marketing & Communications: To send updates, newsletters, promotional material, or targeted advertisements (subject to your communication preferences and local consent laws).

  • Customer Support: To respond to inquiries, process requests, and maintain relationship records.

  • Security & Fraud Prevention: To authenticate accounts, secure checkout processes, and detect, investigate, or prevent unauthorized or illegal activity.

  • Legal Compliance: To satisfy applicable legal obligations, including Singapore's Personal Data Protection Act (PDPA), accounting standards, tax laws, or valid regulatory requests.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to power our store, remember your settings, and analyze site traffic.

  • Essential Cookies: Necessary for the core functions of the online store, such as maintaining your shopping cart, checkout security, and user session authentication.

  • Analytics & Performance Cookies: Help us understand how visitors interact with the site (e.g., page views, traffic sources) to refine user experience.

  • Marketing & Advertising Cookies: Used by third-party tools (e.g., social media pixels) to display relevant advertisements across third-party websites based on your browsing activity.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling essential cookies may impact store functionality.

5. How We Disclose Personal Information

In certain circumstances, we disclose personal information to third parties for legitimate operational purposes, including:

  • Shopify & Service Providers: Vendors performing services on our behalf (IT infrastructure, payment processing, shipping and logistics, analytics, customer support).

  • Business & Marketing Partners: Partners supporting personalized advertising or email campaigns, subject to their respective privacy policies.

  • Legal & Regulatory Obligations: When required by law, subpoena, court order, or regulatory bodies, or to enforce our Terms of Service and protect our rights.

  • Corporate Transactions: In connection with any merger, sale of business assets, financing, or acquisition.

6. Relationship with Shopify

Our store is hosted on Shopify, which processes personal information regarding your access to and use of the Services. Information submitted to the Services is transmitted to and stored by Shopify on secure servers located in various global jurisdictions.

Shopify may also use aggregated or enhanced data features to improve its services across merchants. In these contexts, Shopify acts as an independent data controller. To learn more about how Shopify processes personal data, please review the Shopify Consumer Privacy Policy or exercise data rights via the Shopify Privacy Portal.

7. Data Retention & Studio Archives

How long we retain your personal information depends on the context:

  • Standard Order Data: Retained for as long as necessary to maintain your account, satisfy warranty periods, comply with tax/legal retention periods, or resolve disputes.

  • Custom & Archival Records: For bespoke or custom stone pieces, relevant design details and client correspondence are retained as part of our studio archive to support lifetime care, re-polishing, or repair requests.

8. Third-Party Websites & Links

Our Services may contain links to external sites or third-party platforms (e.g., social media pages). We are not responsible for the privacy practices, security, or content of third-party websites. Please review the individual privacy policies of any third-party platforms you visit.

9. Children's Privacy

Our Services are not intended for or directed toward children under the age of 18 (or the age of majority in your jurisdiction). We do not knowingly collect or share personal information from minors. If you are a parent or guardian and believe a child has provided us with personal information, please contact us to request its deletion.

10. Your Rights & Choices (Including Singapore PDPA)

Depending on your jurisdiction, you may hold specific rights regarding your personal data:

  • Right to Access / Know: Request details about the personal information we hold about you and how it has been used.

  • Right to Correct / Rectify: Request corrections to inaccurate or incomplete personal information.

  • Right to Delete: Request erasure of your personal information, subject to legal and regulatory retention obligations.

  • Right to Withdraw Consent (Singapore PDPA): Where processing is based on consent, you may withdraw your consent for the collection, use, or disclosure of your personal data at any time by contacting our DPO. Note: Withdrawing consent may affect our ability to process active orders or deliver specific services.

  • Managing Marketing Preferences: Opt out of marketing emails at any time by clicking the "unsubscribe" link at the bottom of any promotional email. Non-promotional emails regarding active orders or account updates will continue.

To exercise any of these rights, please contact us using the details below. We will verify your identity before fulfilling requests as required by law.

11. International Data Transfers

Your personal information may be transferred to, stored, and processed outside of your home country, including in servers located in the United States, Canada, and Singapore. When data is transferred internationally, we ensure appropriate safeguards are maintained in accordance with applicable laws (such as Standard Contractual Clauses or equivalent mechanisms).

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Revised versions will be published directly to this page with an updated "Last updated" date.

13. Contact & Data Protection Officer (DPO)

If you have questions about our privacy practices, wish to exercise your rights, or have inquiries regarding our compliance with Singapore's Personal Data Protection Act (PDPA), please contact our Data Protection Officer:

  • Email: hellofromiyne@gmail.com

If you are unsatisfied with our response to a privacy concern, you may also have the right to lodge a complaint with your local data protection authority (such as the Personal Data Protection Commission in Singapore).